Returns & Refunds Policy

We want you to love your Goodsins fragrance. If something isn’t right, here’s how our returns process works.

1. Return Window

Returns are accepted within 7 days of delivery. Requests made after this window cannot be processed.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Request raised within 7 days of the delivery date
• Product is unopened, unused, and with the original seal/shrink wrap intact
• Original packaging, box, and invoice are included
• Product is not damaged due to misuse

Note: Due to the personal and hygiene-sensitive nature of fragrance products, we’re unable to accept returns on opened or used items, unless the product received was defective, damaged in transit, or incorrect (wrong item/variant shipped).

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at support@goodsins.in with:

• Your order number
• Photos/video of the product and packaging
• A brief description of the issue

We’ll arrange a replacement or full refund at no extra cost to you once verified.

4. How to Initiate a Return

1. Email support@goodsins.in with your order number and reason for return
2. Our team will review your request and share return instructions if approved
3. Once we receive and inspect the returned product, we’ll process your refund/replacement

5. Refunds

• Approved refunds are processed to the original payment method via Razorpay
• Refunds are initiated within [5–7] business days of us receiving and inspecting the returned item
• It may take an additional [5–10] business days for the amount to reflect in your account, depending on your bank/payment provider

6. Non-Returnable Items

• Products purchased during clearance/final sale (if applicable)
• Opened or used products, except in cases of verified defects/damage
• Gift cards (if applicable)

7. Contact

For all return and refund queries: support@goodsins.in